Faculty of Tourism, Travel, Hospitality & Events Management

About the Faculty

TWe offer a mix of expertise and experiences of the tourism and hospitality industry from our Faculty staffs that make you suitable for our diverse and dynamic industry in Namibia and the world over.

We are practically oriented as evidenced by our strong support of internships and the numerous tours students are exposed to during their studies.


The career developed by any graduate at any level depends on a wide variety of factors. However to give any indication IUM graduates in Travel and Tourism and Hospitality are working in a wide range of government, parastatals and private sector organisations across this industry at levels ranging from Adminstrative Assistant to General Manager.

IT fuculty

Ms. Snowdiah Mambondiani

  • Ms. Snowdiah Mambondiani is the Dean of the Faculty of Tourism, Travel, Hospitality and Events Management.
  • She holds a Master of Science in Tourism and Hospitality Management.
  • Ms Mambondiani has a wide banking and teaching experience in the Tourism and Hospitality Sector.
IT fuculty

Ms. Snowdiah Mambondiani

Welcome from the Dean

I welcome you all to the Faculty of Tourism, Hospitality and Events Management, which trains ‘People of the People”.

Tourism and Hospitality is everyone’s business hence there are numerous opportunities after successfully completing your course.

I encourage you to hard work, discipline, focus and network as much as you can.

-Ms. Snowdiah Mambondiani


Certificate of Administration in Travel, Tourism & Hospitality


The Certificate in Administration in Travel, Tourism and Hospitality is designed to develop young Namibians to effectively manage the country’s tourism resources to ensure sustained growth of the industry. The course appeals to staff already working in the field and those aspiring to join the industry as employees or operators to its relevance and practical approach. The course prepares students for a role that will ensure adequate human resource to manage the growing tourism industry in Namibia and abroad. The course will give the student the necessary skills to work or operate in a very demanding environment. It will enable graduates to advance to the Higher Certificate in Travel Tourism and Hospitality or gain meaningful employment, start own operation or act as a tourism consultant

Programme Outcomes

By the time the graduate finishes the Certificate of Administration, he/she will be equipped with knowledge, skills and requisite attitude to effectively operate to work in the tourism industry

Objectives (Purpose)

  • By the end of the course, the student will be expected to appreciate tourism industry and the context in which it operates
  • To get the student to understand concepts in Travel Tourism and Hospitality.
  • Understand the role of marketing and communication in travel tourism and hospitality.
  • To give students the theory and practice of administration and accounting systems in travel tourism and hospitality
  • Appreciation of the role of government in managing tourism resources

Course Outline

Certificate of Administration (100 Credits)
Mathematics for Business
Spoken Business English
Computer Literacy
Professional Presentation
Report Writing
Namibian and Regional Economics
Introduction to Business 1
Accounting I
Business Communication I
Introduction to Travel, Tourism and Hospitality

Higher Certificate in Travel, Tourism and Hospitality


Tourism is a challenging and growing industry which provides diverse career opportunities. Upon completion of this certificate, graduates will find a wide range of employment opportunities in the Tourism Industry such as wholesale travel, transportation, hotels and attractions.

This programme is designed to quickly lead to entry level positions in any of these or related fields. The programme is designed to encourage students to develop skills knowledge and behaviours required to work in the retail travel sector, in wholesale and travel operators sector and in the hospitality sector. The emphasis is on the development of skills and knowledge that are valued by employers in this dynamic expanding tourism industry in Namibia, the SADC region and beyond.

Programme Outcomes
  • To provide a sound foundation in the principles of business operations in travel and tourism.
  • To provide the necessary skills and knowledge to identify main tourist facilities that are of interest to the Namibian traveller.
  • To understand the role of the professional in the different segments of the industry and the inter relationship of those segments.
  • To teach the students how to recognise the concepts of demand and supply
  • To learn about and appreciate the different regulatory boards – their roles and their effect on the industry as a whole.

Objectives (Purpose)

  • An understanding of the main factors driving the development of the Tourism in Namibia, SADC and around the world.
  • The ability to explain and use industry statistics to identify changes and trends in the tourism industry.
  • An understanding of tourist motivations
  • A knowledge of the roles of the main providers in the travel, tourism and hospitality industry

Course Outline

Higher Certificate (120 Credits)
Organisational Behaviour
Accounting II
Travel, Tourism and Hospitality
HR Management
Travel, Tourism and Hospitality Operations Management
Select one from the following:
Business Law
Systems Analysis
Managerial Accounting

Assessment & Evaluation

The assessment system comprises two components:

  • Continuous Assessment (CA) attracts 40% of the final grade.
  • Formal Exams (FE) attracts 60% of the final grade.

The evaluation system comprises two components:

  • Students will be asked to complete evaluation sheets for each subject studied
  • An external evaluator will evaluate the course in terms of course content, teaching methods,course resources and assessments.

Higher Diploma in Travel, Tourism and Hospitality


The programme has been designed to provide a pathway through which students aspiring for management roles in the sector of tourism in Namibia, SADC region and beyond can develop a combination of key business skills and industry knowledge in preparations for the varied and demanding careers which the industry offers. Students will gain knowledge and skills to provide quality service to increasingly discerning customers in a business orientated manner, which requires management leadership in all the main functional business areas Finance, Marketing, Human Resource Management and Operations

Programme Outcomes

It will enable students to:

  • Define and critically examine the nature of international tourism in modern society.
  • Discuss and analyse the factors influencing tourism development.
  • Describe the process and application of tourism planning with a sustainable development.

Objectives (Purpose)

  • Demonstrate knowledge of tourism planning and the concept of sustainable development
  • Demonstrate the inter–relationships between the public and private sector and tourism.
  • Explore current and future terms of the tourism experience in Namibia and abroad.
  • Evaluate the socio–cultural impact of tourism including the commercial sector and authenticity of culture and the effect on tourism policy.

Course Outline
Higher Diploma (120 Credits)
Entrepreneurial Studies and Leadership
International Travel, Tourism and Hospitality
Tourism and the Environment
Select one from the following:
Management Organisation
Strategic Marketing
Strategic HR Management
Management of the Information Resource

Bachelors Degree in Travel, Tourism and Hospitality


This degree is designed to make a positive and practical contribution to tourism management in Namibia, SADC region and beyond. It is concerned with the education and training of aspiring young managers who can improve the efficiency and effectiveness of travel, hospitality and tourism management in the private and public sectors. Graduates will develop an entrepreneurial approach and flexibility that will enable them to fit into any sector of the tourism industry and to adopt an international outlook in their work.

Programme Outcomes

Graduates will become aware of and develop an understanding of the patterns, principles and management of both the domestic and international tourism, travel and hospitality industry and use these skills to act competently as tourism, travel and hospitality managers, planners and problem solvers

Objectives (Purpose)

  • By the end of the course, the graduate will know the principles, practices and methods of modern management and be able to apply them in travel, tourism and hospitality enterprises
  • He/she will be able to recognise and understand, from a local, regional and global
  • He/she will be able to identify problems and develop a range of short term, mid-term
  • He/she will be able to effect change, sensitive to local mores

Field Projects

There will be field projects in each of the second, third and fourth years. The second year project will be carried out in groups of four students. The third year project will be carried out in pairs and the final year project will be an individual assignment. All assignments will be assessed.

Course Outline
Year I (100 Credits)
Accounting I
Business Communication I
Business Studies I
Computer Studies I
Mathematics I
Introduction to Regional Economics (SADC)
Travel, Tourism and Hospitality I
Year 2 (120 Credits)
Accounting for Managers I
Economics I: Contributions of Tourism
HR Management I
Marketing I
Organisational Behaviour I
Travel, Tourism and Hospitality II : Operations Management
Select one subject from the following:
Business Law I
Systems Analysis I
Year 3 (120 Credits)
Business Studies III: Entrepreneurial Studies and Leadership
Organisational Behaviour II: Corporate Strategy
Information Management Systems I
Tourism and the Environment III
Travel, Tourism and Hospitality III (International Operations)
Select one subject from the following:
Strategic Human Resource Management II
Strategic Marketing II
Year 4 (140 Credits)
Event Management
Geographical Differentiation of Tourism
Services Marketing Strategies for International, Domestic & Regional Tourism
Select one field project from the following:
Field Project: Lodge Management Case Study
Field Project: Tourism Development Case Study
Field Project: Tourism Marketing Proposal

Faculty Contacts

IUM Dorado

Dorado Campus Library:

Tel: 061-433 6000

Fax: 061-433 6152


IUM Dorado

City Campus Library:

Tel: 061 245 150

Fax: 061 248 112


IUM Ongwediva

Ongwendiva Campus Library:

:Tel:065 230 149

Fax: 065 230 159


IUM Nkurenkuru

Nkurenkuru Campus Library:

Tel: 066 264 957

Fax: 061-433 6152


IUM Swakopmund

Swakopmund Campus Library:

Tel: 064 400 106

Fax: 064 400 106


IUM Walvis Bay

Walvis Bay Campus LIbrary:

Tel: 064 206 647

Fax: 064 206 647